FAQ - Fashion Muse Shop

Frequently Asked Questions

What areas do you ship to?

We currently ship only to the continental United States (48 states).
We do not ship to Alaska, Hawaii, or any H.K. territories.

How much is the shipping fee?

Standard shipping is $7.99, and orders over $89 ship free.

How long does processing and delivery take?

Orders are processed within 1–2 business days, and delivery typically takes 6–12 business days.

Which shipping carriers do you use?

We ship via UPS or USPS, and a tracking link will be emailed after shipment.

How can I track my order?

You will receive an email containing a tracking link, allowing you to check your delivery status at any time.

Can I modify or cancel my order?

You may cancel your order before it ships.
Once shipped, the order cannot be modified or canceled and must follow the return process.

What if I entered the wrong address?

If an incorrect address causes delivery failure or a return, any additional reshipping fees must be paid by the customer.

When can I request a return?

Return requests may be submitted within 30 days of receiving your order.
For defective or incorrect items, please contact us within 48 hours.

What condition must items be in for a return?

Items must be in new or lightly used condition, with original tags, labels, packaging, and accessories included.

How do I start a return?

Who pays for return shipping?

Customers pay return shipping for non-defective returns.
We cover costs for confirmed defective or incorrect items.

When will I receive my refund?

Refunds arrive in the original payment account within 7 business days after approval.

Can I request an exchange?

Yes, exchanges may be requested within 30 days of receiving your order.

Are there any fees for exchanges?

For non-defective exchanges, customers pay return shipping.
Reshipping fees for replacement items will be confirmed in advance.

How are price differences handled during exchange?

If the replacement item costs more, the difference must be paid.
If it costs less, the difference will be refunded to your original payment method.

Will my support photos be used for advertising?

No. Photos submitted for support purposes are not used for advertising or any unrelated activity.

How is my personal information protected?

We use SSL encryption and do not sell customer contact information.

What if my package is lost during shipping?

If confirmed lost by the carrier, we will reship your order.
If caused by an incorrect address, the customer must cover reshipping costs.